A PNC Chat

Running low on funds….end of the month….the eagle flies on the 1st…calls for funds depended on….first rule in America….Don’t depend on anyone….

Yes…This is Josephina thank you for calling PNC Bank you have come through as a verified customer how can I help you?

Yes Jsephina….I’m calling to ask why I have not been reinbursed for the one time use of a non PNC atm this month?

Yes you have been verified as a PNC customer I will be happy to assist you…

Yes…I just need the three bucks put back into my account please….

Yes since you have been verified as a PNC customer I will be happy to help you with that…..
(silence)
Yes I will need to put you on hold….
(and musak filled the air from Seneca to Cuyahoga Falls)
Yes thank you for being a verified customer and waiting you do not receive any paybacks for non PNC atms….

No…every month I get reimbursed for up to…

Not unless you have the student vertual wallet account you have the…

No that is not what has taken…..

Sir those atm fees apply to your type….you do not….

No one ever told me about a student….

Sir I’m telling you now. …

Do I sense an attitude….

Sir ….

No…I’m sensing. …

Sir these are the rules of the….

Get a manager please…..

(laughs) yes sir right away sir….
(Hey ho where’d you go Ohio)

This is Dave of PNC BANK of whom do I have the pleasure of speaking with?….

Yes Dave….I’m David…first question…..Does PNC go down to the docks each day to pick up day laborers to man the phones?….

Sir…

Very unprofessional Dave….esculating the conversation  to an argument…..

Yes sir I’m sorry you have not had an enjoyable. …

Dave….Where’s my three bucks for the atm fees?

Sir we changed that and you are no longer to receive any payments back unless you have the student virtual wallet…..

Is PNC financially in trouble right now? Are ya about to go bankrupt?…..

Sir Let me see about helping you today…..we’re all about helping our customers achieve success….

My success?

Yes sir….

Not PNC’s?….

Sir….

Keep the tre…..keep it….In fact…next week if PNC gets inna little trouble call me….I’ll toss you a few….

Sir…

Have you read the op-ed’s? …..people are pissed at your industry Dave….Do you hear me? Pissed. …..And….you win….it doesn’t matter what bank is used…..You’re fucked…..

Sir I have to stop this conversation because of abusive and obscene language…..

People have lost homes because of you…..and I can’t use the word fuck?……Think about it Dave…..think….


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